Unified Asset Management with Templar Shield on ServiceNow

By partnering with Templar Shield to implement ServiceNow ITOM, your organization can expect significant gains in IT visibility and risk reduction. Key benefits include

Choosing the right partner is as important as choosing the right technology. Templar Shield brings unparalleled expertise and commitment to ensure your ServiceNow ITOM implementation delivers maximum value

ServiceNow OTAM enables comprehensive management of industrial assets across their entire lifecycle. Templar Shield leverages OTAM to provide a unified view of OT devices and production processes. With a single platform, you can track assets from discovery to retirement, eliminating blind spots and data silos. By aggregating data from multiple sources, you can boost configuration management maturity across IT and OT. This centralized approach extends your CMDB to factories, plants, and field sites, ensuring visibility and control over all OT assets.

Connect your IT service workflows with OT operations for unified, reliable service delivery. OTSM extends ServiceNow’s IT Service Management processes (incident, change, problem, etc.) into the OT domain. This means factory floor incidents, control system alerts, or plant maintenance requests flow through the same streamlined process as IT tickets. By linking IT, OT, and production processes, Templar Shield helps organizations achieve greater operational resilience. For example, an OT incident can trigger automated alerts and route technicians immediately, guided by built-in machine learning and contextual information to speed up resolution. Changes to OT systems are managed with proper risk assessment and approval workflows, minimizing disruption to critical infrastructure. The result is faster response to OT issues and a consistent service experience across the enterprise.

Templar Shield ensures uptime and safety in industrial operations by integrating OT monitoring and threat detection tools with ServiceNow. This provides real-time visibility into control systems, automated vulnerability remediation, and work order management. With OTOM, minor issues can be identified and addressed before becoming major outages. Digital workflows extend to the shop floor, notifying the right people at the right time with prescriptive guidance to fix issues proactively. This proactive approach prevents unplanned downtime and maintains safe, efficient production environments by staying ahead of OT security threats and operational risks.

Templar Shield's OTM solutions integrate industrial assets into ServiceNow's CMDB, providing a single source of truth for all enterprise assets. This comprehensive CMDB includes context such as location, function, and production process relationships for each OT asset. With a unified view, stakeholders can assess dependencies and risks accurately, and security teams can view OT and IT vulnerabilities together. This integration enables predictive analytics, informed maintenance and investment decisions, and improved asset visibility and governance, ultimately reducing risks and improving overall business performance.

Templar Shield integrates ServiceNow's Field Service Management (FSM) with OT operations, optimizing field response for industrial assets. When an OT incident or maintenance task is logged, FSM schedules and dispatches technicians with the right expertise and parts. Field teams access incident details and asset history on mobile devices, resolving issues quickly and reducing repeat visits. This leads to lower field service costs and improved on-site efficiency, especially in industries like energy, utilities, and oil & gas. By integrating FSM with OTM, organizations can reduce downtime and ensure timely repairs and preventive maintenance.

Figure:Example stages of a typical AI asset lifecycle – from initial idea and demand prioritization through development, operationalization, maintenance, and eventual retirement. Managing AI assets through all these stages is crucial to maintain their relevance, compliance, and business value over time. Templar Shield’s approach ensures that at each phase – from strategic ideation to deployment and beyond – proper governance and oversight are in place under a unified ServiceNow framework.

By managing AI systems and assets with the same rigor as traditional IT assets, you gain full visibility and control over your AI ecosystem. Critical measures like ongoing model performance monitoring, responsible AI guardrails, and periodic re-assessments are built into the lifecycle so that your AI remains trustworthy and effective in the long run. The result is a unified, cradle-to-grave AI asset management approach that boosts ROI on AI initiatives while minimizing risk.

What does this mean for your enterprise? Instead of scrambling to keep up with each new AI regulation, you can plug in Templar Shield’s AI+ content and immediately operationalize those rules on ServiceNow. Every AI asset in your inventory can be aligned with the latest ethical AI principles and compliance controls by design. From day one, you’ll have out-of-the-box support for demonstrating compliance with frameworks like the NIST AI RMF and EU AI Act, without having to manually research or update control sets – the heavy lifting has been done for you. This accelerator fast-tracks your AI governance program, so your organization stays ahead of regulatory changes and audit demands as AI laws continue to evolve.