Build Operational Resilience with ServiceNow Business Resiliency Management
In an era defined by disruption from cyberattacks to natural disasters and supply chain shocks business resilience is a strategic priority. But too many organizations still rely on siloed plans, outdated spreadsheets, and reactive response playbooks. This leads to delayed recovery, regulatory gaps, and diminished stakeholder trust when it matters most.
Templar Shield enables organizations to transition from fragmented continuity efforts to a unified, proactive Business Resiliency Management approach powered by ServiceNow. Our solution spans the entire lifecycle from risk identification and continuity planning to real-time crisis response and recovery enabling you to anticipate, withstand, and recover from disruption with speed and confidence.
Resiliency Starts with Integration, Not Isolation
Pain Point:
Most companies treat business continuity, disaster recovery, crisis response, and third-party continuity as separate disciplines often owned by different departments with different systems. This siloed model creates gaps, conflicting information, and slow coordination during critical events.
Our Solution:
Templar Shield configures ServiceNow’s Business Continuity Management and Operational Resilience applications as part of an integrated risk and resiliency framework. These modules interconnect with SecOps, TPRM, ITSM, and GRC/IRM to form a unified platform where risks, continuity plans, incidents, vendors, and business processes all live and operate together.
The result:
When a disruption occurs whether it’s a cyber breach, vendor failure, or hurricane your organization responds as one. No more searching for outdated contact lists or relying on manual escalation. Instead, your continuity and crisis teams receive automated alerts, real-time impact analysis, and plan execution workflows from a central command center.
Business Continuity Management (BCM)
Pain Point: Many continuity plans are created once, reviewed annually, and stored in static documents. When disruption hits, teams scramble to find the right plan or worse, discover it’s outdated.
Our Solution: Templar Shield helps you digitize your continuity program with ServiceNow BCM, which automates the entire lifecycle:
Plans are no longer passive documents they are dynamic, executable workflows. Changes to applications, services, or vendors auto-trigger plan updates via platform integration. When an event strikes, users can launch and track plan execution in real time, with tasks, notifications, and escalations managed in one interface. Executives gain real-time visibility into the health and readiness of business units, helping guide decisions before outages turn into crises.
Disaster Recovery Management (DRM)
Pain Point: IT recovery plans often live outside the business continuity function, disconnected from operational priorities. As a result, disaster recovery testing is infrequent, misaligned with business needs, and difficult to audit.
Our Solution: With ServiceNow Disaster Recovery Management, your IT and business recovery plans are linked. Templar Shield builds centralized recovery workflows aligned to application criticality, RTO/RPO targets, and infrastructure availability.
When combined with business continuity, this ensures end-to-end recovery from process to infrastructure with no gaps between business expectations and IT execution.
Emergency & Crisis Management
Pain Point: When an emergency hits, organizations lack a common operating picture. Crisis teams are forced to rely on email, phone trees, or separate apps to communicate, assess, and respond leading to delayed decisions and duplicated efforts.
Our Solution: ServiceNow’s Emergency & Crisis Management modules act as a real-time resilience command center. Templar Shield configures these modules to:
This ensures that all teams from security and compliance to legal and executive leadership have a shared, real-time view of the event, coordinated response protocols, and auditable recovery actions.
Operational Resilience Management
Pain Point: Regulators and boards increasingly demand assurance that critical business services can withstand severe disruption. But most organizations struggle to link processes, assets, vendors, and controls into a comprehensive resilience view.
Our Solution: ServiceNow’s Operational Resilience framework enabled by Templar Shield allows you to:
This approach enables proactive resilience planning and provides executive dashboards for real-time decision-making and regulatory reporting. Whether facing a regulatory mandate (like DORA, FFIEC, or PRA guidelines) or a strategic resilience review, your organization can now demonstrate clear governance, control, and response capability.
Key Platform Integrations that Multiply Resilience Value
By deploying business resiliency on the ServiceNow platform, Templar Shield enables intelligent automation and real-time data sharing across key domains:
This cross-functional integration turns risk and resilience from isolated efforts into a cohesive enterprise capability giving executives a real-time, end-to-end view of business stability and recovery capacity.
Strategic Benefits of Resilience Modernization
Implementing Business Resiliency Management with Templar Shield and ServiceNow unlocks key advantages
Faster, Coordinated Crisis Response
Activate continuity and recovery plans instantly from one platform. No delays, no duplication just precise, orchestrated action when it matters most.
Executive Visibility Across the Resilience Chain
Real-time dashboards reveal resilience status by business service, region, vendor, and asset helping leadership make confident, informed decisions during disruptions.
Audit & Regulatory Readiness
Demonstrate a tested, automated, and well-governed resilience program to auditors, regulators, and internal stakeholders with full documentation and accountability trails.
Process & IT Alignment
Bridge the business-IT divide. Resilience planning reflects real-time changes to systems, vendors, and services ensuring plans remain valid and executable.
Increased Operational Maturity
From annual BCP tests to continuous resilience monitoring, ServiceNow elevates your program’s maturity enabling compliance with DORA, FFIEC, ISO 22301, and more.
Confidence to Innovate
A resilient enterprise is one that can adapt and grow even amid disruption. By hardwiring resilience into your operations, you empower innovation without fear of fragility.
Real-World Resilience: A Client Snapshot
Challenge: A national insurance provider had separate teams for IT disaster recovery and business continuity, each using outdated Word documents and email-based response plans. During a severe weather event, confusion and miscommunication delayed restoration of services for hours leading to reputational damage and compliance questions.
Solution: Templar Shield implemented ServiceNow BCM and DRM, integrating their CMDB, ITSM, and vendor risk data. We created centralized, executable continuity and IT recovery plans. Crisis communication workflows were added, and emergency events could be launched directly from security incidents or vendor alerts.
Outcome:
- 60% faster plan execution during a simulated outage
- Full recovery of critical claims system within SLA during next real incident
- Real-time reporting for executives and auditors
- Improved team coordination across IT, security, compliance, and operations
Ready to Make Resilience a Competitive Advantage?
Templar Shield is your trusted partner for building resilient enterprises that withstand disruption and rebound stronger. Whether you’re responding to regulatory pressure, facing audit scrutiny, or proactively investing in continuity, we deliver expert ServiceNow implementation and resiliency strategy tailored to your environment.
Let us help you build the foundation for business continuity, crisis response, and operational resilience on a single, unified platform
Schedule a discovery session or platform demo and see how ServiceNow Business Resiliency Management can protect and empower your enterprise.
