ServiceNow Security Operations (SecOps) Solutions
In today’s threat landscape, enterprise security teams face unprecedented challenges that demand a unified, automated approach. ServiceNow’s Security Operations Management suite offers C-level executives – CISOs, SOC managers, IT leaders – a powerful platform to streamline incident and vulnerability management while improving cyber risk visibility and response speed.
Templar Shield leverages ServiceNow SecOps to help organizations mount an effective defense against threats, connecting your security tools and teams on a single platform for faster, smarter action.
The Modern SecOps Challenge
ServiceNow Security Operations addresses these issues by unifying alerts, vulnerabilities, and workflows on a single platform. Through intelligent automation and integrated tools like Vulnerability Response and Threat Intelligence, it reduces noise, speeds resolution, and enhances visibility empowering teams to focus on real threats and improve overall security posture.
Real-World Results and Business Benefits
ServiceNow SecOps isn’t just about new tools – it’s about tangible outcomes that matter to the business. By implementing these solutions, enterprises have achieved remarkable improvements in efficiency and risk reduction. Key benefits and real-world results include
Dramatically Faster Response Times
Automation and intelligent workflows can reduce incident response times by 30–50%, with faster detection and resolution. Fonterra, for example, cut MTTR by 45% using ServiceNow’s Security Incident Response and orchestration. Automated handling also speeds threat detection by up to six times, enabling quicker containment and minimizing impact.
Higher Productivity Through Automation
ServiceNow’s automation handles repetitive tasks, freeing analysts to focus on complex threats. Organizations save an average of 8,700 SOC hours annually about $420,000 in productivity gains. This shift allows teams to move from reactive firefighting to proactive initiatives like threat hunting and security enhancements.
Reduced Alert Fatigue and Noise
ServiceNow SecOps reduces alert fatigue by filtering out false positives and highlighting only actionable threats. One telecom saw a 95% drop in noise, allowing analysts to focus on real incidents. This boosts detection accuracy, lowers burnout, and improves overall SOC performance.
Closed Vulnerability Gaps and Lower Risk Exposure
ServiceNow’s automated vulnerability management helps organizations reduce remediation backlogs by up to 10×, accelerating patching across IT, OT, and cloud assets. This shrinks the attack surface, lowers incident rates, and improves audit outcomes. Consistent control enforcement also leads to fewer compliance issues.
Real-Time Risk Visibility for Executives
ServiceNow’s unified dashboards and risk scoring offer a clear, real-time view of security posture, consolidating data from siloed tools into one source of truth. This enhances daily operations, strategic planning, and board-level reporting with actionable metrics. Integrated with CMDB and IT workflows, security becomes aligned with broader business goals, fostering collaboration and trust.
Stronger Security Posture and Resilience
The greatest advantage of ServiceNow SecOps is a stronger, more resilient security posture. By unifying threat detection, response, and prevention, organizations respond faster, reduce vulnerabilities, and minimize breach impact. Collaboration between IT and security teams boosts agility, leading to fewer successful attacks and cost savings that often surpass the investment.
Ready to Elevate Your Security Operations?
Modern security demands a unified, proactive approach exactly what ServiceNow Security Operations delivers. With automation and real-time visibility, organizations achieve faster incident resolution, reduced workloads, and lower business risk. Templar Shield, a trusted ServiceNow partner, customizes these capabilities to fit your unique environment, helping you overcome alert fatigue, vulnerability backlogs, and fragmented tools.
Our solutions empower your SOC with intelligent automation and give executives the insights they need to make informed decisions. Let us help you streamline workflows, strengthen defenses, and stay ahead of evolving threats. Contact Templar Shield today to transform your security operations with confidence.
Core Capabilities
ServiceNow SecOps brings together the essential tools your security team needs to stay ahead of threats. From automated incident response and real-time threat intelligence to proactive IT and OT vulnerability management, each capability works seamlessly on a single platform. With integrated risk scoring and posture visibility, your team can prioritize what matters most — responding faster, reducing noise, and closing security gaps across the enterprise.
Proactive IT Vulnerability Response
Proactively identifying and fixing vulnerabilities is essential to staying ahead of cyber threats, and ServiceNow’s Vulnerability Response (VR) makes it seamless. It aggregates scan data from tools like Qualys and Tenable into a single dashboard, integrates with the NVD for up-to-date threat intel, and covers your entire IT stack. VR intelligently prioritizes vulnerabilities based on business impact by linking them to assets in the CMDB, helping teams focus on high-risk issues. It also flags misconfigurations and compliance gaps that could increase exposure.
Automated workflows then assign tasks, track progress, and accelerate patching eliminating manual processes and improving collaboration. With continuous monitoring and streamlined remediation, ServiceNow VR helps reduce vulnerability backlogs and shrink your attack surface.
Extending Vulnerability Management to OT Environments
Traditional IT security tools often miss operational technology (OT) assets like factory controllers and infrastructure sensors, which are increasingly targeted by attackers. ServiceNow’s Operational Technology Vulnerability Response extends protection to these environments, integrating with OT scanners and the CMDB to identify and prioritize vulnerabilities in SCADA systems and ICS devices. It enables risk-based remediation at the site level, factoring in safety and process importance.
By unifying IT and OT data, organizations gain full visibility across their attack surface and bridge the gap between security and engineering teams. This leads to faster mitigation, better audit tracking, and stronger protection for industrial operations—all within the ServiceNow SecOps platform.
Security Incident Response – Faster, Coordinated Resolution
Speed and coordination are critical during a security incident, and ServiceNow’s Security Incident Response (SIR) streamlines the entire process—from alert to resolution. It integrates with SIEMs, EDRs, firewalls, and email security tools to create a unified incident queue enriched with real-time intelligence and business impact data from the CMDB. Automated workflows handle initial triage, pulling logs and user details to accelerate investigation and reduce manual effort.
SIR also enhances collaboration across security, IT, and third-party teams, enabling faster containment and resolution. Organizations like Fonterra have cut response times by 45%, while automation has reduced detection time by up to sixfold, making rapid, coordinated incident response a reality.
Integrated Threat Intelligence for Contextual Awareness
Real-time threat intelligence is vital for effective security operations, and ServiceNow’s Threat Intelligence module delivers it directly into incident and vulnerability workflows. Supporting STIX/TAXII standards, it integrates feeds from open-source, premium, and industry sources, automatically enriching events with indicators like malicious IPs or ransomware file hashes. This eliminates manual research and speeds up investigations by matching threats to known intel.
Analysts gain a full view of each incident, combining internal data with external context for smarter decisions. It also helps prioritize vulnerabilities linked to active exploits, turning raw intel into actionable insights across the security lifecycle.
Security Posture Visibility and Risk Scoring
Executives often struggle with real-time visibility into security posture and risk, but ServiceNow solves this with its Security Posture Control and dynamic risk scoring. It provides 360° insight across on-prem and cloud assets, identifying gaps like missing endpoint protection or misconfigured VMs. By linking posture data with vulnerabilities and incidents, ServiceNow generates risk scores that reflect true exposure helping leaders prioritize critical issues.
Customizable policies and real-time dashboards translate technical data into executive-level metrics, enabling informed decisions and tracking progress over time. This shifts security from reactive to proactive, ensuring resources are focused where they’re needed most.
Ready to Elevate Your Security Operations?
Security teams today need more than just tools they need speed, visibility, and automation. ServiceNow SecOps helps you cut response times, reduce noise, and improve risk management across IT and OT environments. Whether it's alert overload or vulnerability backlogs, now is the time to modernize your defense.
