Proactive and Risk-Driven Governance
Rather than focusing solely on compliance tasks, our approach emphasizes risk-driven decision-making. This means your leadership and teams can prioritize actions based on actual risk impact to the business, not just regulatory checklists. By leveraging continuous monitoring and early warning signals (like Key Risk Indicators), you can spot emerging risks before they escalate. This proactive stance shifts the program from a reactive, compliance-driven mindset to one where risk data drives strategic choices. You’ll still meet regulatory requirements, but now you’ll do it as part of a broader mission to reduce uncertainty and protect value. In short, we help you govern with foresight – addressing issues before they become incidents.
Key Capabilities of the Solution
Our ServiceNow-based risk management offering comes with robust features that centralize and streamline your risk program
Key Risk Indicators (KRIs)
Define and monitor KRIs to get early warnings on risk conditions. The system automatically tracks metric thresholds and triggers alerts, so you can detect changing risk levels in real time and respond swiftly.
Dashboards & Real-Time Reporting
Leverage interactive, role-based dashboards that provide instant visibility into your risk posture. View risk scores, heat maps, trends over time, and KRI performance at a glance. These real-time reports help stakeholders track mitigation progress and make timely, informed decisions.
Unified Risk Register with Roll-Up Views
Maintain a unified risk register that consolidates all enterprise risks into a single, centralized view. Hierarchical organization enables granular tracking with roll-ups to enterprise-wide exposure. Executives access a comprehensive snapshot, while filters offer detailed insights by unit or function
Multiple Risk Assessment Types
Support diverse risk assessment approaches—qualitative surveys or data-driven scoring models. Schedule self-assessments and scenario evaluations across IT, operational, and strategic domains. Automated scoring ensures consistency through predefined, repeatable logic.
Unified Issues & Remediation Management
Simplify risk remediation with a unified workflow that logs issues centrally and assigns owners with deadlines. Track all response plans, tasks, and control gaps in one place for complete transparency. Real-time monitoring and automated alerts ensure timely, traceable mitigation from start to finish.
Data-Driven Insights and Oversight
ServiceNow's integrated platform provides a centralized and automated risk oversight system. With all risk data and activities in one place, you get a single source of truth for risk. Automated workflows and data integrations keep information up-to-date, eliminating outdated spreadsheets. This data-driven approach enables risk quantification and comparison across the business. Intelligent risk detection alerts you to potential issues and creates response tasks automatically. The result is a more effective risk program that identifies problems and guides solutions with data-driven insights, ensuring informed decision-making and proactive risk management.
Business Value and Benefits
By implementing Templar Shield’s ServiceNow Risk Management solution, your organization gains tangible benefits
Holistic Risk Visibility
Achieve real-time, enterprise-wide awareness of risk. Executives and boards get a clear, aggregated risk picture, and risk owners can drill into specifics. This eliminates blind spots caused by siloed risk tracking.
Risk-Informed Decision Making
Empower leadership with measurable risk insights to guide strategic decisions across investments and controls. Move beyond guesswork and compliance-driven choices to embrace data-backed risk-reward analysis.
Faster Response & Remediation
Accelerate response times from days to minutes with automated alerts and workflows. Your team is instantly notified and guided through action steps, minimizing risk impact and staying ahead of threats.
Efficiency Through Automation
Free teams from tedious manual work with automated risk assessments, data gathering, and reporting. Boost accuracy and efficiency while allowing risk professionals to focus on strategic analysis instead of paperwork.
Accountability & Traceability
Enhance risk governance through transparent ownership and traceable actions across every issue.With ServiceNow’s audit trails and instant, regulator-ready reports, tracking and demonstrating risk mitigation becomes effortless.
Continuous Improvement
Continuous monitoring and trend analysis transform your risk program into a responsive, evolving process. By identifying recurring patterns, you can fine-tune strategies and build a mature, prevention-focused risk culture.
Ready to Transform Your Risk Management?
Modern risk management is within reach. Take the next step toward a unified, intelligent risk program by engaging with Templar Shield. Our team of ServiceNow risk experts will work with you to assess your current state, demonstrate the platform’s capabilities, and craft a roadmap tailored to your organization’s needs. Don’t wait for the next crisis or audit finding – contact Templar Shield today to schedule a discovery engagement and see how a data-driven risk management solution can empower your business to make smarter decisions with confidence.
IT & Operational Risk Management – Unified, Scalable, Actionable
ServiceNow offers a centralized risk register that unifies IT and operational risks into a single, reliable source of truth. By leveraging a consistent taxonomy and hierarchy, organizations can aggregate risk data from the ground level to enterprise-wide insights. Role-based dashboards transform this information into real-time, actionable intelligence for executives. This cohesive view empowers confident, risk-informed decisions that strengthen strategic planning and long-term resilience.
ServiceNow seamlessly embeds risk management into daily workflows, promoting a culture of shared accountability and awareness. Through the Risk Workspace, cross-functional teams collaborate in real time to identify, escalate, and resolve risks using familiar interfaces. This integrated approach breaks down departmental silos and makes risk governance a natural part of business operations. The result: greater confidence that risks are actively managed across all levels of the enterprise.
Organizations often struggle with fragmented risk functions: IT, operations, compliance, and business units each track risks in silos. This leads to duplicated efforts, blind spots, and lack of executive visibility. Risk assessments become check-the-box exercises, disconnected from real business impact.
ServiceNow Risk Management streamlines how organizations identify, assess, and address IT and operational risks—all within a single platform. By mapping risks to key services and assets, leaders gain a clear, 360-degree view of exposure and dependencies. Automated workflows ensure every step is traceable, driving accountability and timely mitigation.
By connecting risk data to real-time inputs from ITSM, SecOps, BCM, and external systems, organizations enable proactive monitoring and mitigation. From outdated encryption to supply chain disruptions, teams can identify risks early and act with precision. This ensures faster responses and stronger resilience.
Why Templar Shield + ServiceNow Risk Management?
- Enterprise-Wide Visibility: Consolidate all risks IT, operational, strategic in one intelligent dashboard.
- Increased Efficiency: Reduce manual effort with automated workflows, notifications, and real-time updates.
- Better Decisions: Prioritize mitigation based on data, not guesswork.
- Audit Confidence: Demonstrate consistent, defensible risk management processes to internal and external auditors.
- Continuous Monitoring: Move from periodic risk reviews to dynamic, real-time risk response.
- Scalable Governance: Expand your program across business units, geographies, and compliance domains as needed.
Client Impact: From Chaos to Clarity
Before: A Fortune 500 client struggled with risk registers maintained in spreadsheets across five departments. Risk scoring was inconsistent, ownership unclear, and updates infrequent. Audit findings flagged a lack of coordinated risk oversight.
After partnering with Templar Shield:
Today, the organization has real-time executive dashboards, clear accountability, and a living risk profile that drives smart decisions.
Intelligent Risk Identification
ServiceNow's automation and analytics identify emerging risks before they escalate. The platform continuously monitors data, flagging anomalies and triggering alerts when thresholds are exceeded. This proactive approach ensures timely identification of high-impact risks, helping businesses stay ahead of potential threats.
ServiceNow's platform uses AI and analytics to identify and mitigate risks. Machine learning analyzes large data volumes, auto-generating controls and response plans based on patterns and best practices. This saves risk managers time, allowing them to focus on strategic risk response.
Too often, risks are discovered only after incidents occur data breaches, system outages, or regulatory violations. Teams rely on static risk registers with outdated assumptions and limited insight into emerging threats.
Templar Shield’s configuration of ServiceNow enables dynamic risk identification from assessments, audits, incidents, and real-time monitoring tools. AI and automation help detect emerging risks instantly, driving faster responses and smarter prioritization.
ServiceNow links key risk indicators (KRIs) to live system triggers, automatically flagging threats like login anomalies or patch delays. This data-driven awareness empowers teams to act on evidence, not assumptions, and respond swiftly to emerging risks.
Why Templar Shield + ServiceNow Risk Management?
- Enterprise-Wide Visibility: Consolidate all risks IT, operational, strategic in one intelligent dashboard.
- Increased Efficiency: Reduce manual effort with automated workflows, notifications, and real-time updates.
- Better Decisions: Prioritize mitigation based on data, not guesswork.
- Audit Confidence: Demonstrate consistent, defensible risk management processes to internal and external auditors.
- Continuous Monitoring: Move from periodic risk reviews to dynamic, real-time risk response.
- Scalable Governance: Expand your program across business units, geographies, and compliance domains as needed.
Client Impact: From Chaos to Clarity
Before: A Fortune 500 client struggled with risk registers maintained in spreadsheets across five departments. Risk scoring was inconsistent, ownership unclear, and updates infrequent. Audit findings flagged a lack of coordinated risk oversight.
After partnering with Templar Shield:
Today, the organization has real-time executive dashboards, clear accountability, and a living risk profile that drives smart decisions.
Risk Assessment & Weighting – Prioritize What Matters Most
ServiceNow's risk assessment process is structured and flexible, providing consistency and objectivity. It supports qualitative and quantitative assessments, with automated scoring and configurable logic to accommodate various frameworks. This yields a clear, unbiased view of risk levels, ensuring leaders can trust risk ratings and allocate resources effectively.
ServiceNow's risk assessment solution allows customization of risk weighting to reflect an organization's unique priorities. It integrates with the CMDB to pull in data on asset importance and service business impact, enabling context-aware risk assessments and informed decision making.
When all risks look equal on paper, leadership doesn’t know where to focus. Many organizations lack a standardized, defensible methodology to assess and compare risk levels, leaving them vulnerable to prioritization failures and poor resource allocation.
Templar Shield enables structured risk assessments in ServiceNow, scoring risks by likelihood, impact, velocity, and control strength. Stakeholder collaboration ensures customized risk models and heat maps aligned with business goals and risk appetite.
The outcome is a clear, executive-ready dashboard that highlights top risks and guides strategic mitigation investments. With real-time insights, leaders can confidently steer decisions—whether in boardrooms or budget discussions.
Risk Treatment, Mitigation & Monitoring – From Exposure to Action
ServiceNow streamlines risk treatment by defining response plans and assigning tasks within each risk record. Automated workflows launch remediation steps, notify teams, and track progress. Managers see task status at a glance, and the system sends reminders or escalations if deadlines slip.
Real-time dashboards and reports track risk mitigation progress, alerting executives to overdue tasks. ServiceNow automates updates, cutting risk treatment from weeks to days. This provides an always-current view of residual risk and maintains a clear audit trail, enabling informed decision-making.
ServiceNow's advanced risk monitoring capabilities provide 24/7 surveillance through Key Risk Indicators (KRIs) and Key Control Indicators (KCIs). This proactive approach enables owners to swiftly respond to potential breaches and anomalies, ensuring the organization's resilience and making timely adjustments to mitigate risks.
Knowing your risks is only half the battle. Without structured mitigation planning and follow-through, risks persist unchecked. In traditional models, risk owners are unclear, mitigation actions are ad hoc, and status updates are buried in email chains.
ServiceNow’s workflow engine empowers teams to manage risk responses with clarity, from assignment to execution. Each action whether mitigating or transferring risk is tracked with deadlines, ownership, and automated follow-ups to ensure nothing slips through.
Real-time dashboards track mitigation progress and adjust risk scores as controls evolve or conditions shift. This ensures leadership can act confidently, backed by systematic risk management and strengthened audit preparedness.
Why Templar Shield + ServiceNow Risk Management?
- Enterprise-Wide Visibility: Consolidate all risks IT, operational, strategic in one intelligent dashboard.
- Increased Efficiency: Reduce manual effort with automated workflows, notifications, and real-time updates.
- Better Decisions: Prioritize mitigation based on data, not guesswork.
- Audit Confidence: Demonstrate consistent, defensible risk management processes to internal and external auditors.
- Continuous Monitoring: Move from periodic risk reviews to dynamic, real-time risk response.
- Scalable Governance: Expand your program across business units, geographies, and compliance domains as needed.
Client Impact: From Chaos to Clarity
Before: A Fortune 500 client struggled with risk registers maintained in spreadsheets across five departments. Risk scoring was inconsistent, ownership unclear, and updates infrequent. Audit findings flagged a lack of coordinated risk oversight.
After partnering with Templar Shield:
Today, the organization has real-time executive dashboards, clear accountability, and a living risk profile that drives smart decisions.
Integrated Control & Incident Linkage
Templar Shield's ServiceNow solution integrates risk management with governance and IT processes. Risks are linked to controls and policies, and audit failures update risk scores. This closed-loop system feeds findings into risk assessments, driving stronger controls and more accurate risk scores.
Our solution bridges risk management with real-time IT operations and incident data. It integrates with ServiceNow to link outages, security events, and vulnerabilities to relevant risks, updating risk levels and dashboards in real-time. This fosters collaboration and accelerates remediation.
By weaving risk, controls, incidents, and IT data into one continuous workflow, Templar Shield delivers a unified risk program. Risk assessments stay grounded in real-time events, mitigation efforts cross departmental silos, and executives gain a complete, always-up-to-date view of organizational risk and compliance all within a single ServiceNow platform.
Risk and control teams often operate in isolation, leading to disjointed evidence, repeated testing, and delayed responses when incidents occur.
ServiceNow allows you to link risks to relevant controls, incidents, policies, and business services. This enables upstream and downstream traceability for example, when a control fails or an incident is logged, the associated risk score updates automatically. This integration connects risk management to real operations, security, and compliance workflows driving true enterprise risk visibility.
Why Templar Shield + ServiceNow Risk Management?
- Enterprise-Wide Visibility: Consolidate all risks IT, operational, strategic in one intelligent dashboard.
- Increased Efficiency: Reduce manual effort with automated workflows, notifications, and real-time updates.
- Better Decisions: Prioritize mitigation based on data, not guesswork.
- Audit Confidence: Demonstrate consistent, defensible risk management processes to internal and external auditors.
- Continuous Monitoring: Move from periodic risk reviews to dynamic, real-time risk response.
- Scalable Governance: Expand your program across business units, geographies, and compliance domains as needed.
Client Impact: From Chaos to Clarity
Before: A Fortune 500 client struggled with risk registers maintained in spreadsheets across five departments. Risk scoring was inconsistent, ownership unclear, and updates infrequent. Audit findings flagged a lack of coordinated risk oversight.
After partnering with Templar Shield:
Today, the organization has real-time executive dashboards, clear accountability, and a living risk profile that drives smart decisions.
Unified Issues Management
ServiceNow IRM unifies issue management, replacing fragmented systems with a single, policy-driven platform. It captures and tracks audit findings, compliance gaps, and incidents in a consistent format, ensuring accountability and streamlining resolution across compliance, IT, and risk teams with a shared, consolidated view of open issues.
ServiceNow IRM provides real-time visibility into open issues, allowing organizations to quickly identify and address compliance risks. Automated workflows streamline the remediation process, ensuring that issues are addressed promptly and efficiently.
ServiceNow IRM offers unified reporting and analytics by linking issues to audits, risks, and incidents. This provides clear visibility into root causes and trends, enabling data-driven decisions and boosting visibility, accountability, and efficiency in governance and risk management.
Why Templar Shield + ServiceNow Risk Management?
- Enterprise-Wide Visibility: Consolidate all risks IT, operational, strategic in one intelligent dashboard.
- Increased Efficiency: Reduce manual effort with automated workflows, notifications, and real-time updates.
- Better Decisions: Prioritize mitigation based on data, not guesswork.
- Audit Confidence: Demonstrate consistent, defensible risk management processes to internal and external auditors.
- Continuous Monitoring: Move from periodic risk reviews to dynamic, real-time risk response.
- Scalable Governance: Expand your program across business units, geographies, and compliance domains as needed.
Client Impact: From Chaos to Clarity
Before: A Fortune 500 client struggled with risk registers maintained in spreadsheets across five departments. Risk scoring was inconsistent, ownership unclear, and updates infrequent. Audit findings flagged a lack of coordinated risk oversight.
After partnering with Templar Shield:
Today, the organization has real-time executive dashboards, clear accountability, and a living risk profile that drives smart decisions.
Ready to Strengthen Your Risk Posture?
Whether you're launching a new risk program or scaling an existing one, Templar Shield delivers the strategy, configuration, and industry expertise to make ServiceNow Risk Management a force multiplier in your organization.
Let’s put risk to work for resilience, growth, and competitive advantage.
