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Identity & Access

Identity and access management (IAM) is becoming increasingly vital as technology adoption complicates internal and external access controls. Organizations are striving to enhance user experience while combating rising threats like identity theft, data breaches, and ransomware. With stricter global regulations, maintaining security without compromising usability is a growing challenge. Despite investments in IAM, many still face issues like unauthorized access, excessive privileges, and the complexity of selecting the right solution.

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As cyber threats rise and regulations tighten, organizations face mounting pressure to balance secure access with user experience.
Despite investing in IAM solutions, many still struggle with unauthorized access, privilege sprawl, and selecting the right technologies.

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Identity and Access Management

Identity and access management (IAM) is gaining more attention than ever before because increased technology adoption complicated internal and external access to the environment.
As organizations strive to enhance user experience, rising threats like identity theft and ransomware are prompting stricter global regulations. Balancing seamless interaction with robust security has become a critical challenge for businesses navigating today’s digital landscape.
Many organizations continue to face challenges with unauthorized access and privilege sprawl, despite investing in IAM solutions. The rapid evolution of IAM technologies adds complexity, making it difficult to choose and implement the right solution for effective access management.

IAM

IGA

Access Reviews

IAM Policies

IGA - ClearSkye

IAM Platforms

Identity Audits

IAM

IAM on ServiceNow: Driving Efficiency, Security, and Compliance

Modern enterprises are under pressure to manage identity-related risks and meet stringent regulatory demands, with 86% of data breaches involving compromised credentials. As a result, IAM has become a strategic priority for CIOs and CISOs. ServiceNow, a trusted platform for IT workflows, enables organizations to modernize IAM through automated identity lifecycle management, access governance, and compliance controls. This article explores how ServiceNow-centric IAM using native tools like Clear Skye IGA and integrations like SailPoint helps tackle identity challenges while driving security, efficiency, and business value.

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Automating the Identity Lifecycle on ServiceNow

Identity lifecycle management is a core pillar of IAM, yet many organizations still rely on manual or fragmented processes for onboarding, role changes, and offboarding leaving them vulnerable to access-related risks. In fact, 12% of employees admit to taking sensitive data upon exit, often due to delayed deprovisioning. ServiceNow bridges these gaps by integrating HR and IT workflows, enabling automated account creation, role-based entitlements, and immediate access revocation. With native apps and IAM integrations, user access rights are synchronized in real time, reducing entitlement creep and strengthening security posture.

IGA

Streamlining Access Requests and Provisioning

Access request and provisioning often bog down organizations with manual steps and fragmented systems, leading to delays and errors. ServiceNow streamlines this through a unified self-service portal and automated workflows, cutting provisioning time from days to minutes—like one university that reduced setup from 48 hours to just 5. With certified integrations like SailPoint, businesses gain strong governance, faster onboarding, and improved compliance, all within a seamless and auditable experience.

Access Reviews

Automating Access Reviews and Recertification

Access control is an ongoing responsibility, and regulations like SOX require regular recertification to ensure permissions remain appropriate. ServiceNow automates this process, replacing error-prone spreadsheets with embedded workflows and clear visibility for reviewers. By flagging dormant or abnormal accounts and logging every action, organizations boost accuracy, reduce manual effort, and meet audit deadlines with confidence.

Automated reviews reduce fatigue and errors, showing supervisors actionable data in one dashboard. This improves compliance, streamlines operations, and strengthens security by removing unnecessary access.

IAM Policies

Enforcing Policies and Role-Based Access Control (RBAC)

Effective IAM includes enforcing access policies and role-based controls to prevent issues like role creep and separation-of-duties (SoD) violations. ServiceNow, combined with identity governance tools, enables automated enforcement of business rules and real-time detection of policy breaches. Violations are flagged, logged, and addressed before approval, helping organizations stay compliant and reduce risk.

ServiceNow-integrated IAM systems create a centralized source of truth for roles and entitlements, enabling consistent, scalable access control through tools like SailPoint. Automated SoD checks and RBAC enforcement ensure least privilege access, reduce insider risk, and support compliance—all within a unified platform.

IGA - ClearSkye

ServiceNow-Native IAM Solutions: Clear Skye IGA

Clear Skye IGA, built natively on the ServiceNow platform, streamlines identity governance by eliminating the need for separate IAM systems and duplicate data. Users manage access, reviews, and analytics within the familiar ServiceNow interface, accelerating adoption and integrating seamlessly with ITSM, HR, and GRC workflows.

For ServiceNow customers, Clear Skye offers a seamless, enterprise-grade IAM experience that improves compliance, reduces integration complexity, and makes identity governance part of the everyday digital workflow.

IAM Platforms

Integrating Third-Party IAM Platforms: SailPoint and Beyond

ServiceNow integrates with top IAM platforms like SailPoint, Saviynt, and Okta, combining robust identity logic with user-friendly workflows. Through real-time integration, ServiceNow becomes the unified interface for access requests and approvals, while tools like SailPoint manage backend provisioning and policy enforcement. Certified apps enable automated ticketing and governance, helping organizations strengthen access control, simplify audits, and maximize existing IAM investments—all within a seamless ServiceNow experience.

Identity Audits

Centralized Compliance Reporting and Audit Readiness

Centralizing IAM on ServiceNow streamlines compliance reporting by capturing all identity events—access requests, approvals, and certifications—in one auditable platform. IT and compliance teams gain instant visibility, reducing manual effort, audit findings, and remediation costs while improving overall process control.

A Fortune 50 retailer significantly reduced access-related audit issues by implementing a modern IAM solution on ServiceNow. With built-in controls and real-time reporting, organizations can meet GDPR, HIPAA, SOX, and CCPA requirements while tracking key metrics like timely deprovisioning and recertification. This transparency strengthens audit outcomes and reassures leadership that identity risks are under control.

Achieve IAM Excellence with Templar Shield and ServiceNow

Transform your IAM strategy with ServiceNow, turning a complex, high-risk process into a secure and efficient system. Automated identity lifecycles and policy-driven access controls simplify audits, reduce risk, and enhance compliance. This agility equips your organization to adapt quickly to mergers, regulatory shifts, and cloud expansion.

Templar Shield, an Elite ServiceNow partner, offers deep expertise in IAM and risk management to help organizations modernize access controls and close audit gaps. From deploying native tools like Clear Skye to integrating platforms like SailPoint, we align technology and workflows with your business and compliance goals. Whether you're streamlining onboarding or strengthening security, our tailored solutions drive efficiency and resilience.

Strategic Benefits and Outcomes of ServiceNow-Driven IAM

Leveraging ServiceNow for IAM – whether via native solutions, integrated platforms, or a combination – yields significant strategic benefits. Organizations that embark on this journey typically see improvements in multiple dimensions of security, efficiency, and compliance. Below are some of the key benefits and real-world outcomes achieved:

Faster Access Provisioning and Onboarding

Automation streamlines account setup, reducing provisioning time from days to minutes like one organization that slashed setup from 48 hours to just 5. Faster access means new hires and role changes are up and running quickly, keeping productivity and project momentum on track.

Greater Operational Efficiency through Automation

ServiceNow’s automated workflows and self-service tools simplify routine IAM tasks like password resets and access approvals, easing the burden on IT teams and reducing errors. By consolidating legacy systems into a unified platform, organizations have cut manual steps by up to 80%, driving down operational costs and improving efficiency.

Enhanced Visibility and Control

Centralizing identity and access data in ServiceNow gives IAM teams full visibility into user permissions across systems. Real-time dashboards replace ad-hoc tracking, enabling proactive monitoring and swift response to anomalies like excessive privileges—before they escalate into security incidents.

Reduced Security Risk

ServiceNow-powered IAM enforces consistent access policies and automates offboarding, reducing orphan accounts and privilege creep. By integrating identity lifecycle with security operations, organizations shrink vulnerability windows and lower the risk of insider threats or credential misuse. Strong controls also limit exposure from stolen credentials, helping prevent data leaks and access-related incidents.

Stronger Compliance Posture

A unified IAM program on ServiceNow streamlines compliance by documenting every access change and review, making audits faster and more transparent. Organizations report fewer findings under regulations like SOX and GDPR, thanks to automated controls and continuous monitoring. This not only reduces risk and potential fines but also strengthens trust with customers and partners.

A strong IAM strategy helps organizations balance security with usability, ensuring the right people have the right access at the right time. By implementing modern IAM solutions, businesses can reduce risks, simplify compliance, and enhance user trust.